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Visit FAQ Responsible GamingPlease read these terms carefully before using the lok21 platform. By accessing or using our services, you agree to be bound by these terms and conditions.
Last Updated: January 2026You must be at least 21 years of age to create an account and use lok21 services. Age verification is mandatory.
Our services are designed for Indonesian residents. International access may be restricted based on local regulations.
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
All games use certified Random Number Generators. Any attempt to manipulate or exploit systems will result in account termination.
All bonuses are subject to specific wagering requirements and validity periods. Read full terms before claiming.
We provide tools for self-exclusion, deposit limits, and loss limits. Gambling should be entertainment, not income.
In these Terms and Conditions, unless the context otherwise requires:
You must meet all of the following eligibility criteria to create an account and use lok21 services:
To register an Account with lok21, you must provide accurate, complete, and current information including but not limited to your full legal name, date of birth, residential address, valid email address, and mobile phone number. You may only register one Account. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited and will result in immediate suspension of all accounts and forfeiture of any balances.
lok21 is required to verify the identity of all players as part of our legal compliance obligations. You must provide valid identification documents when requested, including a national identity card (KTP), proof of address dated within the last three months, and a selfie photograph holding your ID. Failure to complete verification within the specified timeframe may result in restrictions on your Account, including suspension of withdrawal privileges. All documents must be clear, legible, and show all four corners without alteration.
You are solely responsible for maintaining the confidentiality of your username and password. Any activity conducted through your Account will be deemed to have been authorized by you. Notify lok21 support immediately if you suspect unauthorized access to your Account.
lok21 accepts deposits through Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet services (OVO, DANA, GoPay, ShopeePay). All transactions must be conducted in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 for bank transfers and Rp 20,000 for e-wallets. Maximum deposit limits vary by payment method and account verification status.
Deposits via BCA, BRI, and e-wallets typically process instantly. Other bank transfers may take 5-30 minutes depending on the institution and time of day. Deposits made outside banking hours (21:00-09:00 WIB) or on weekends and holidays may experience delays. lok21 does not charge fees for deposits, but your payment provider may apply transaction fees.
You may request withdrawals of your Account balance at any time, subject to the following conditions: your Account must be fully verified through our KYC process, any applicable bonus wagering requirements must be completed, and you must withdraw to a payment method registered in your own name. The minimum withdrawal amount is Rp 100,000. First-time withdrawal requests may require additional verification and documentation.
Withdrawal requests are typically processed within 15 minutes to 4 hours during business hours (Monday-Friday, 09:00-21:00 WIB). Withdrawals requested outside business hours will be processed on the next business day. Withdrawals to Indonesian bank accounts take 1-4 hours on average, while e-wallet withdrawals typically complete within 5-30 minutes. First-time withdrawals may require up to 24 hours for additional verification.
lok21 maintains strict anti-money laundering policies in accordance with international standards. Suspicious transactions, including large or unusual deposit patterns, rapid deposit-and-withdrawal cycles without gameplay, or transactions from third-party accounts, will be flagged for investigation. We reserve the right to request source of funds documentation and may report suspicious activity to relevant authorities.
All bonuses, promotions, and special offers provided by lok21 are subject to specific terms and conditions that will be clearly displayed before you claim any bonus. Bonuses are intended for recreational players and may not be abused for guaranteed profit through low-risk betting strategies, hedge betting, or other exploitation methods. lok21 reserves the right to void bonuses and winnings obtained through bonus abuse.
Unless otherwise stated, all bonuses carry wagering requirements that must be completed before bonus funds and associated winnings can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., "30x bonus amount") and indicate the total amount you must wager before withdrawal. Different game types contribute differently toward wagering: slots typically contribute 100%, while table games may contribute 10-20% or be excluded entirely. Check specific game contributions in the bonus terms.
All bonuses have a validity period from the time of activation, typically ranging from 7 to 30 days depending on the promotion. Failure to complete wagering requirements within the validity period will result in forfeiture of the bonus and any associated winnings. Active bonuses cannot be cancelled once claimed; they must be completed or allowed to expire.
When playing with active bonus funds, you may not place bets exceeding the maximum bet limit specified in the bonus terms, typically Rp 25,000 per spin/hand/round. Exceeding the maximum bet limit while bonus is active may void the bonus and all winnings derived from it.
All games offered on the lok21 platform use certified Random Number Generators (RNG) that have been tested and audited by independent testing agencies to ensure fairness and randomness. Game outcomes cannot be manipulated by lok21 or by players. Return to Player (RTP) percentages are theoretical calculations based on millions of game rounds and do not guarantee specific results in individual sessions.
The following activities are strictly prohibited and will result in immediate account termination, forfeiture of balances, and potential legal action:
In the event of a game malfunction, system error, or communication failure, all affected bets and game rounds are void. lok21 will not be liable for any losses resulting from technical malfunctions beyond our reasonable control. If a malfunction results in a player receiving an incorrect payout, lok21 reserves the right to correct the error by adjusting the player's account balance.
lok21 is committed to promoting responsible gaming practices and preventing problem gambling. We provide multiple tools to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, and self-exclusion options. Gambling should be a form of entertainment, not a way to make money or solve financial problems.
You may self-exclude from lok21 services for a period of 24 hours, 7 days, 30 days, 6 months, or permanently. During a self-exclusion period, you will not be able to access your Account or receive promotional communications. Self-exclusion requests are processed immediately and cannot be reversed until the exclusion period expires. To request self-exclusion, contact our support team via email or live chat.
You may set daily, weekly, or monthly deposit limits and loss limits on your Account. Once set, limits take effect immediately. Requests to increase limits require a 24-hour cooling-off period before taking effect. Requests to decrease limits take effect immediately. Limits apply across all deposit methods and cannot be circumvented.
All content on the lok21 platform, including but not limited to the website design, graphics, logos, text, software, game content, and trademarks, is the intellectual property of lok21 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not reproduce, modify, distribute, display, or create derivative works from any content on the platform without explicit written permission from lok21.
lok21 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claims arising from or related to these Terms shall not exceed the amount of funds in your Account balance at the time the claim arose. This limitation applies to the fullest extent permitted by applicable law.
lok21 shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of war or terrorism, government actions, power failures, internet service provider failures, labor disputes, or any other events constituting force majeure.
Your privacy is important to us. All personal information collected by lok21 is processed in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also consent to the collection, use, and processing of your personal data as described in our Privacy Policy. We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and restricted employee access.
If you have a complaint or dispute with lok21, you should first contact our customer support team via live chat or email at [email protected]. We will make reasonable efforts to resolve your complaint within 7 business days. If a resolution cannot be reached through our internal complaints procedure, you may escalate the matter to our management team. All disputes will be handled in accordance with Indonesian law.
lok21 reserves the right to suspend or close your Account at any time for any reason, including but not limited to: violation of these Terms and Conditions, suspicious or fraudulent activity, failure to complete identity verification, abuse of bonuses or promotions, or if we are required to do so by law or regulatory authorities. If your Account is closed for reasons of policy violation, any bonus funds and associated winnings may be forfeited. If your Account is closed for reasons not related to violation of terms, any remaining real-money balance will be returned to you after deduction of any applicable fees or charges.
You may request closure of your Account at any time by contacting customer support. Upon closure, any active bonuses will be forfeited, and you must withdraw your remaining balance within 30 days. Accounts with a zero balance will be closed immediately. Accounts with a remaining balance will remain open until the balance is withdrawn or until the 30-day period expires.
lok21 reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to registered players via email or platform notification at least 7 days before taking effect. Your continued use of lok21 services after changes take effect constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates. The current version of these Terms is always available on our website with the last updated date clearly displayed.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or related to these Terms or your use of lok21 services shall be subject to the exclusive jurisdiction of the courts of Indonesia. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the lok21 services, please contact our customer support team:
By creating an account, depositing funds, or using any of the lok21 services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, you must not use our services.
Need clarification on any of these terms or have questions about your account? Our support team is here to help 24/7, or check our FAQ for quick answers.
Visit FAQ Responsible Gaming